To be stranded alongside a busy highway or a dark rural road or a heavy traffic city intersection is a very stressful, isolating and of course dangerous situation. During these emergency scenarios, you don't have the luxury of having to sit in the dark for hours and wonder if you're going to find a reliable tow truck that will come to your rescue.
An auto emergency should receive an immediate, professional and compassionate response and that is exactly what we at Southern Towing believe. We know that sitting on a hazardous highway shoulder can put you and your passengers at a high risk from oncoming traffic. That's why we offer you a top level comprehensive 24/7 emergency towing and roadside recovery service, which is created specifically to bring order into chaotic situations. Our committed fleet is working around the clock, every single day of the year, including weekends, heavy rainstorms and major holidays and is ready and willing to jump into action at the drop of a hat when you call.
Don't expect to find automated answering machines or separated corporate call centers when you call Southern Towing. You will be able to talk to a real, local dispatch professional who knows the urgency of your situation. The high-tech dispatch software is programmable and will show you your precise location, and will automatically dispatch the nearest flatbed or service truck that is available. When you need it most, we are committed to getting you to your scene quickly, safely and without damage to your vehicle.
Why It Matters Who You Call
In an emergency situation, it matters a lot who you decide to hire to towing services. From here on we have been relentless in developing an unswerving reputation based on speed, technical ability, transparency and top class customer service.
- Excellent Arrival Times: All emergency dispatches are given the utmost priority. Our fleet vehicles are strategically placed all over the region, reducing your roadside wait time dramatically and often faster than our competitors can reach you.
- Trained, Trusted Operators: If you take your car to someone whose specialty is not towing, you could end up with second-hand damage to your bumper, suspension or drive train. All of our drivers are thoroughly background checked, insured and trained in the latest state of the art vehicle recovery techniques.
- Zero Hidden Fees or Surprise Costs: It is enough to have a vehicle failure without worry about exploitation resulting in unnecessary additional costs. Our dispatchers offer you simple upfront estimates of costs, so that you know what to expect before we even pull into your work site.
- Advanced, Versatile Fleet: We have a large fleet of modern recovery vehicles onsite. From your low-riding luxury sports car to your all-wheel-drive SUV, EV or light commercial work truck, we're equipped with the special equipment you need to transport your vehicle safely and neatly.
Comprehensive 24/7 Emergency Services
Roadside emergencies can happen in so many ways. Sometimes the car's point of failure is so severe that you simply need to get it to the repair shop as quickly as you can, other times a small problem can be addressed on the shoulder without taking in a tow truck. For most passenger vehicles, luxury cars, all-wheel-drive systems and the latest model of electric cars, flatbed towing is the most secure and preferred towing solution available. On our flatbeds we hydraulically lower the deck to the ground and move your vehicle smoothly onto the bed. All four tires remain off the ground during travel, ensuring no concern for any friction, wear or body scraping of your transmission or drive train from pickup to drop-off.
If you have broken down or stalled in a low elevation city parking garage, narrow alleyway, or a very tight street in your neighborhood, the large flatbed truck may not be able to get it moving. Our highly manoeuvurable wheel-lift trucks are deployed in these specialised applications. Your vehicle is lifted by the hydraulic boom arms, which pick up your car by the tires, so as to be able to move it safely from confined areas without damaging the neighboring panels or your car's chassis.
The cold start of a car battery can ruin your whole day. If you head out to the night-time, dark parking lot and discover that your car won't turn over or it's making a soft clicking noise, do not despair. We use high capacity, professional grade portable jump packs. We know the exact electrical characteristics of modern cars and know how to jump your battery without damaging any electrical components within your car, including any computer systems.
The change of tires in the hazard zone can be extremely dangerous, especially on a narrow highway shoulder with motorists driving by at 70 mph. Let our professional team bear that risk for you. Our service trucks are equipped with high brightness safety strobe lights, heavy duty commercial jacks and pneumatic impact wrenches. We will quickly and safely replace your flat with your spare tire, then verifying the torque of your lug nuts for a safe ride!
Anyone can find themselves locked out of their vehicle or get their keys stuck. It's no easy task to break into your car with coat hangers or other non-suggested tools and can easily destroy your car's weather stripping, scratch your paint or damage internal door lock linkages. Our roadside experts have the ability to have your car safely unlocked with a special automotive lockout kit so that we can get your keys back within minutes, and you can avoid any cosmetic or structural damage.
If you don't know what a low-fuel light means in the dark, you could end up with no fuel or fluid at all miles away from the nearest open gas station! When your engine sputters out on a lonely stretch of road, don't take the chance to stroll along an unlit highway shoulder in search of gas. Call our dispatching team and we'll rush a supply of fresh unleaded gasoline or diesel fuel to you as soon as possible, giving you ample fuel to take yourself safely to your nearest gas station.
Steps to Take While Waiting for Help
When your emergency operator is trying to get to your exact location, taking a few proactive safety steps can drastically reduce the risk of a secondary accident and keep you and your loved ones safe:
- Steer to Safety: If your vehicle still has any forward momentum, steer it as far onto the right-hand shoulder of the road as possible, off of the active traffic lanes.
- Get Maximum Visibility: Turn on the flashing red lights (hazard lights) on your car right away. Keep lights on inside of dome light if it is night time or visibility is limited due to heavy fog or rain to warn oncoming drivers that you are there.
- Stay in Your Cabin: If you are stranded on a high speed interstate or a major highway, whenever possible it is much safer to stay in your vehicle with your seatbelt on than to stand on the road shoulder.
- Stay on the Phone: Do not use a mobile phone for non-urgent calls or for browsing the web after making a contact with our dispatchers. Maintain your line to let our incoming driver know you are available to talk to them directly, or to give them real time updates on them.
Regardless of how bad the weather gets, the time of night, or how complicated your breakdown may appear, Southern Towing is unequivocally committed to making your roadside predicament a hassle-free, stress-free encounter.
More Southern Towing Services in Melbourne
For vehicle-specific detail, see our 24/7 car towing service , our motorcycle towing service, or our caravan towing and recovery service for travellers. You can also explore all Melbourne towing services we offer, or read more about the common roadside problems we see and how to jump start a car safely while you wait for help.