We know at Southern Towing that you do not have a 9 to 5 business. Breakdown situations occur at a moment's notice and require quick, knowledgeable help. Which is why we offer complete 24/7 emergency and roadside recovery services to ensure you and your car are safe as soon as possible.
Your elite fleet certified operators are on call 24/7/365, even on weekends and holidays. Do not dial an answering machine, you are calling a dedicated dispatch team that is ready to dispatch the closest flatbed or service truck to your exact location as soon as you call.
What Makes Southern Towing a Great Choice for Emergency Towing Services?
If you find yourself in a hazardous or uncomfortable situation on the highway, you need to know how your towing company will handle the situation. Our reputation is based on our speed, transparency, safety and unmatched professionalism.
- Quick Response Times: All calls for service are treated with utmost urgency. Our strategic dispatch system will find the operator who is nearest to you on the road so you do not have to wait a long time on the road.
- Rigorous Background Checks, Extensive Safety Training and Professional Certification of all of our driving personnel: You are moving your car with professionals who know what to do to avoid secondary damage while moving. First of all, with upfront transparent pricing, a vehicle emergency is stressful enough without worrying about hidden fees. Our pricing is transparent and clear before we even make contact with you and arrive at your site with our trucks.
- State of the art fleet: From luxury sedans with light duty flatbeds to systems designed for tight parking garages, our up-to-date fleet is perfectly suited for any vehicle type.
Comprehensive Roadside Towing Services
An emergency can come in a variety of forms. Sometimes you'll need a full tow to a quality repair shop, other times an on-site adjustment can get you back on the road. Southern Towing provides comprehensive services to deal with any roadside situation. For the latest automobiles, all-wheel-drive cars, electric vehicles (EVs), and luxury vehicles, all-wheel-drive flatbed towing is the most secure way to transport these vehicles. With our flatbed trucks, your vehicle is never in contact with the truck's drive train, tires or bumpers while it is being transported. Zero movement means that we secure the wheels to prevent any movement whatsoever so that you are guaranteed that your investment is protected from point A to B. Standard flatbeds may not fit when stuck in a low clearance parking garage, a narrow alleyway, or parallel parked on a crowded downtown street. Sometimes the vehicle needs to be pulled out by its tires, using our maneuverable wheel-lift trucks, so we can get it out of the situation safely, without hurting the suspension or chassis elements.
Dead Battery can halt your plans in a snap! When it's nighttime and you hear only a clicking noise, our roadside technicians can help. We have professional grade jump-start packs that will safely jump-start anything from a compact hybrid to a heavy duty pickup truck without causing electrical surges that could damage your vehicle's onboard computers. A blow-out or a sharp nail can send the driver into a dangerous situation if the tire fails.
If a tire goes out or a sharp nail penetrates, the driver may end up on a bad shoulder of the highway. Changing tires by yourself by the side of the road while cars are speeding can be very dangerous. Let us take care of the danger! We will bring in commercial grade jacks, impact wrenches, safety lighting etc. to get your damaged tire off and on your vehicle's inflated spare quickly and securely, so you can drive off as soon as possible. Nobody wants to get locked out of their car, but it does happen.
Using makeshift methods to get into a modern car can create a lot of problems, including damage to weather stripping, broken glass or paint. Our technicians use a special lockout kit to safely unlock your lock and get you back in your lock box or trunk without causing any damage.
Fuel and Fluid Delivery
When your engine sputters out, far from the nearest repair shop, do not walk down an illuminated or dark highway. Call us and we will have a new supply of regular unleaded or diesel fuel delivered directly to your location and be able to give you more than you need to get back to the next pump safely.
What To Do While Waiting for Your Tow Truck
If your vehicle is still running, take it carefully to the right side of the road as far away from the traffic lane as possible, while a dispatch crew is en route to your location and is performing a few safety steps that may prevent secondary collisions:
- Turn on Your Emergency Flashers: Flash your lights right away. This ensures that your car is easily seen by any driver coming towards you and helps our tow driver to find you in no time.
- Stay in the car: It's usually safer to remain in your car while being trapped on a high-speed highway or interstate route than to stand on the shoulder or walk across traffic lanes.
- Stay Away from Unnecessary Phone Calls: Once you've been contacted by our dispatch team, please refrain from making unnecessary phone calls. Maintain the radio communication with your assigned driver, and let them know the up-to-the-minute status or confirm your actual location.
Whether you need to operate on all vehicle types and situations, or are facing a challenge that is too complex, our experienced team can handle it, and no job is too small.
Vehicles We Deal With
Emergency services are available on a regular basis for a wide range of vehicles:
- Sedans, Coupes, and Hatchbacks: Standard commuter cars are gently handled and transported without causing damage.
- Family Vehicles: SUVs, Crossovers and Minivans are securely moved to ensure your family keeps moving.
- Pickup Trucks and Cargo Vans: These work vehicles need special anchoring and heavy-duty capacity which we can offer.
- Electric and Hybrid Vehicles: EVs require special techniques for towing, which must adhere to specific safety protocols, and our staff has received training in EV safety.
Whether it's the time of day, the weather or the severity of the mechanical failure, Southern Towing is unwavering in our dedication to putting things right with your day.
More Southern Towing Services in Melbourne
Southern Towing also runs a dedicated motorcycle towing service, a specialised caravan towing and recovery service for travellers, and heavy-haul support including forklift transport and shipping container towing. For a closer look at our wider roadside coverage, read our full emergency towing and roadside care guide or get in touch with our dispatch team any time.