Don't Panic: Being stranded in the middle of nowhere is not the situation one could stay calm - but panicking won't do wonders either. Once you realise, you've been marooned, reach out for help immediately. We are open 24/7 to assist anyone in need. As soon as you make the call, our team will already be on their way. Until then, stay calm and follow the dispatcher's instructions.
Safety First: While waiting for help, pull to a safe spot and activate "hazard lights", so it is easy for our team to spot you, and to warn passing traffic. Stay inside the vehicle on a busy road, if it is contaminated, take shelter elsewhere. Open your hood or phone flashlight to increase visibility. Gather all necessary belongings from the vehicle.
Arrival: Once the tow truck arrives, verify your identity. Document your car before it is loaded to document any existing damage. Stay out of the way while the tow team works on your vehicle. Once assessed, you along with your vehicle will be transported to a safe spot.
Note: Do NOT attempt any "self-repairs" or any DIY tactics on your vehicle. Wait patiently for help to arrive.
